About
I've spent more than 20 years working at the intersection of technology, business, and people. My career has taken me from technical writing to enterprise program management and executive startup leadership, with a consistent focus on making complex work understandable and manageable.
What I do
I lead programs and operations in environments where priorities compete, teams depend on one another, and the path forward isn't always obvious.
I've coordinated enterprise MarTech initiatives through a major corporate merger, helped build a SaaS startup as its first employee, supported organizational transformation through agile coaching, and led client services and operations for a technology startup working with national brands.
Those experiences have shaped how I work. I connect the broader business context to the practical decisions teams make every day. I help people understand what matters, establish ownership, and build the structure needed to deliver.
I also design websites and support marketing for small businesses. Having managed marketing for a family-owned home inspection company and worked in real estate since 2016, including relocation referrals today, I understand many of the practical challenges small business owners face.
How I approach the work
- Systems thinking
- Most problems that look like a late deliverable are really about how the pieces fit together. I look for the structure underneath before I touch the surface.
- Collaborative leadership
- I lead by making the work visible and the decisions explicit, so people across engineering, marketing, customers, and leadership can contribute from where they sit.
- Transparency and good judgment
- I say what I know, early, including the bad news. When the right call is not obvious, I weigh the tradeoffs openly and own the decision.
- Practical execution
- Plans and process only matter if the work ships. I stay close enough to the day-to-day to know what is actually happening, and I do the work myself when that is what the moment needs.
Career highlights
I started as a technical writer, turning what engineers build into something the rest of the world can understand. Everything since, from program leadership to running a startup's operations, has depended on that skill.
July 2026 to present
Technical program manager
Red Hat
Current role.
July 2021 to June 2026
Founding team member and executive vice president
First employee of a B2B SaaS company focused on MarTech data quality, consent validation, and real-user monitoring. Strategic advisor to three CEOs.
August 2021 to March 2025
Principal consultant
Project 3 Consulting
Program and project management, agile and digital transformation, marketing technology, web development, and process improvement. Engagements included enterprise agile coaching for a digital marketing technology program at Bayer Crop Science.
January 2024 to April 2025
Agile coach, marketing operations transformation
Humana
Supported the launch of four new agile pods and coached ten more, along with product owners, Scrum Masters, and leaders. Built communities of practice, playbooks, and working agreements, and delivered training that reached more than 150 people.
June 2021 to August 2021
Senior IT program manager
Tag management and data architecture across the combined TD Ameritrade and Schwab digital properties.
July 2018 to June 2021
Senior enterprise and technical project manager
MarTech Enablement and Data Architecture Lab. Coordinated two engineering delivery teams through the Schwab merger.
January 2017 to September 2024
Marketing consultant
Branding, social media, and marketing strategy for a family-owned home inspection business.
July 2017 to July 2018
Senior technical writer
Oracle
Global product documentation for Oracle Hospitality, working with cross-functional scrum teams. Led the Maryland Oracle Women's Leadership group.
January 2012 to June 2016
Director of client services, then executive vice president
Director of client services and project manager from January 2012, then executive vice president and operations manager from May 2014. Custom web and mobile products for national brands.
2006 to 2011
Technical writing, training, and publications
Raytheon Solipsys, then Xerox/ACS
Senior technical writer, editor, and trainer at Raytheon Solipsys from July 2006 to March 2011, then publications specialist at Xerox/ACS. Before that, customer support and operations roles at Verizon Business and Capital One.
Since 2007
Alongside those roles I've worked as a consultant for an insurance agency, Knights of Columbus Insurance through the Callaway Agency, from 2016 to 2024, and in real estate since 2016, first as a licensed realtor with Weichert and since 2021 as a relocation specialist with License Park Realty.
Education
- University of Maryland Global Campus. Master of Science in Technology Management.
- University of Maryland, College Park. Bachelor of Arts in History and American Studies, with focus areas in Psychology and Sociology.
Community and mentorship
I believe in sharing what I've learned, creating opportunities for others, and contributing to communities where people can connect, grow, and succeed.
Community building
MeasureCamp DC
Founding volunteer member
Helping build and support the DC-area analytics community for two consecutive years.
Habitat for Humanity Baltimore
Volunteer
Contributing time to local community and housing initiatives.
Mentorship
College Park Scholars
Mentor
Supporting students as they navigate academic and professional development.
University of Maryland
Mentor
Sharing professional experience and guidance with emerging talent.
Referral agent peer mentor
Helping fellow agents navigate referrals and build confidence in their work.
Women in technology
Oracle Women's Leadership
Group member
Participating in a professional community focused on connection, development, and supporting women in technology.
TD Ameritrade
Women in technology group member
Engaging with colleagues through a community dedicated to supporting women and fostering professional growth in technology.
Technology and AI
I've worked alongside technical teams throughout my career, translating complex requirements into plans, documentation, decisions, and experiences that people can use.
Today, AI is part of that toolkit. I use it to explore ideas, create working prototypes, accelerate documentation, support analysis, and build digital experiences. My focus is on applying the technology thoughtfully, with clear requirements, appropriate review, and accountability for the finished work.
This portfolio is one example of that approach, combining my own strategy, content direction, design decisions, and hands-on iteration with AI-assisted development.